Frequently Asked Questions

Unlock Tool Pro is a professional software solution for unlocking mobile devices, removing FRP (Factory Reset Protection), and repairing various software issues on smartphones and tablets. It supports a wide range of brands including Samsung, Xiaomi, Huawei, and more.

Unlock Tool Pro is compatible with Windows 7, 8, 10, and 11 (both 32-bit and 64-bit versions). We recommend using Windows 10 or newer for the best performance and compatibility.

We release regular updates to add support for new device models, improve existing functions, and fix any reported issues. Updates are typically released monthly, but critical updates may be released more frequently.

An internet connection is required for software activation, downloading updates, and accessing online services. However, most unlocking operations can be performed offline once the software is properly activated and updated.

Download the latest version from our official website, run the installer, and follow the on-screen instructions. Make sure to install all required drivers when prompted. After installation, launch the software and activate your license.

Proper drivers ensure your computer can communicate correctly with mobile devices. Without the correct drivers, the software may not detect your device or may fail during operations. Our installer includes the necessary drivers for most supported devices.

First, ensure you have installed all required drivers. Try using a different USB cable and port. Enable USB debugging on Android devices. For some devices, you may need to boot into specific modes (Download mode, EDL mode, etc.) for detection.

This depends on your license type. Basic licenses typically allow installation on one computer. Professional and Enterprise licenses may allow multiple installations. Check your license terms or contact support for specific details.

After purchasing, you'll receive a license key via email. Open Unlock Tool Pro, go to the License section, and enter your key. Make sure you're connected to the internet during activation. The software will verify your license and activate the full features.

When your license expires, you'll lose access to software updates and online services. The software will still function with the features available at the time of expiration, but you won't receive new device support or bug fixes until you renew.

Yes, you can transfer your license by deactivating it on the current computer (through the License section) and then activating it on the new computer. There may be limitations on how frequently you can transfer licenses, depending on your license type.

Check your internet connection first. If the problem persists, ensure you're entering the correct license key. If you're still having issues, contact our support team with your license details and any error messages you receive.

Unlock Tool Pro supports thousands of device models from brands like Samsung, Xiaomi, Huawei, Oppo, Vivo, Realme, and more. Check our Supported Models page for the complete and updated list of supported devices.

If your device isn't listed, you can request support by contacting us with your device model details. We're constantly adding support for new devices with each update. You can also check our update logs to see when new devices are added.

Yes, Unlock Tool Pro can remove network locks from many carrier-locked devices. However, success rates vary by carrier, device model, and firmware version. Check the specific device page in the software for detailed information.

In many cases, yes. For devices with broken screens, we often have special procedures that don't require touchscreen interaction. However, the device must be able to power on and enter specific modes (like Download mode for Samsung devices).

First, ensure you're using the latest version. If the problem persists, try using a different USB cable or port. Restart both the software and the device. Check our troubleshooting guide for device-specific solutions or contact support with specific error details.

Different devices have different methods to enter special modes. Check the instructions for your specific device model. Sometimes, installing proper drivers or using original USB cables can help. Our software usually provides detailed instructions for each supported model.

Don't worry - failed unlocks typically don't damage devices. Check the error message in the software log. Common causes include incorrect mode, driver issues, or unsupported firmware. Try again with the recommended settings or contact support with the error details.

Software crashes can be caused by antivirus interference, outdated system components, or insufficient system resources. Try running as administrator, adding exceptions to your antivirus, updating Windows, or reinstalling the software.